FAQs

How long will my order take to ship?

Every order ships within 3–5 business days, Monday through Friday. You will receive a confirmation email with tracking once it is on its way; please allow up to 48 hours for the tracking to become active.

What is the best way to put a bracelet on?

Roll it on gently, easing it over your knuckles. Each piece takes hours to make, so there is no need to rush. It should not feel tight once it is on — if it does, a larger size may suit you better; just reach out.

Can a bracelet be repaired if it breaks?

Yes. We offer repairs on all Kathryn Ann Designs pieces. Email a photo of your bracelet to ann@kathrynanndesigns.com and we will begin the process.

Are there fees for repairs?

It depends on the repair. Once we have seen a photo and assessed the piece, we will let you know the cost and how long it will take.

How should I store my bracelets?

For everyday, keep each piece in the ultra-suede pouch it arrived in. For longer storage, an anti-tarnish flannel pouch made for silver is best; a zip-top bag works in a pinch.

How do I clean my bracelets?

For gold-filled and rose gold, wash gently with warm water and a little soap, put the bracelet on, and clap your hands a few times to release any water caught in the beads. For sterling silver, use a silver polish cream: roll the bracelet over spread fingers to hold it firm, apply a little cream to a sponge, and rub gently along the beads until they shine.