Shipping & Returns

SHIPPING & RETURNS

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If you are not completely satisfied with your Kathryn Ann Designs purchase, you may return the products along with the receipt within 14 days of receipt. We accept returns in original condition.  Refunds will be given for the price shown on the receipt and in the same form as the original purchase. Returns received after 14 days of receipt, will not be accepted.

Making a return

1. Mark the items on the invoice that you wish to return.

2. Mark appropriate return code on return slip. 

3. Securely pack your return merchandise in a proper shipping container.

4. Call Kathryn Ann Designs at 617-984-5355 or send an email to ann@kathrynanndesigns.com to request a return shipping label. Apply the pre-paid return label and bring to a shipping facility. 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and approval of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

Return codes

1. Too large

2. Too small

3. Incorrect item shipped

4. Item damaged or defective

5. Item arrived late

6. Item not as pictured

7. Dissatisfied with quality

8. Gift, did not want

9. Other

Exchanges 

We will exchange an item for the same item if needed or process a refund if approved. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will know about your return.

Shipping

To return a product, please mail your product to: 92 Newbridge Road, Sudbury, MA 01776

For additional questions, please contact us as follows:

Send us an email at ann@kathrynanndesigns.com

Please allow 2 weeks for us to receive and refund (if applicable) your return.